Onsitego Extended Warranty for Refurbished Devices

TERMS OF SERVICE

EWRD: Extended Warranty for Refurbished Device for the Covered Product, the terms and conditions of which have been set out in this document.

Service Agreement: Extended Warranty for Refurbished Device.

We, Us, Our: The issuer of EWRD i.e. Onsitego.

You, Your: The person to whom We are issuing Our EWRD.

Covered Product: The unique product being covered by our EWRD, being either an Air Conditioner, Television, Refrigerator or Washing Machine.

Coverage Start Date: This is the date of purchase of the Covered Product.

Coverage Amount: The maximum coverage amounts of Onsitego EWRD.

Coverage Term: This is the tenure of coverage of EWRD which is a period of six (6) calendar months

Invoice: The original receipt that has been issued to You by a certified Vendor/Retailer for the Covered Product, for which EWRD is applicable.

Manufacturer’s Warranty: The original in-box warranty coverage that has been provided by the manufacturer in respect of the Covered Product.

INTRODUCTION – WHAT IS COVERED

Under this EWRD, if a Covered Product suffers a breakdown at any time during the term of Your EWRD, the Covered Product will either be repaired by Onsitego or replaced with a refurbished device of similar features and value as your Covered Product.

EWRD service partners will visit your location or EWRD logistics partners will have the Covered Product shipped to a service center and get it repaired. Once the Covered Product is repaired, our logistics partners will have the product shipped back to you. The cost of 2-way shipping will be borne by us except in cases where the EWRD is considered void by virtue of SECTION “What is Not Covered”. In such cases, the cost of shipping will be borne by You and if our logistics partners have incurred the cost of shipping wholly or in part – You shall be liable to repay the amount to Onsitego. For areas/locations not covered by Onsitego’s logistics partners, we may guide you to the nearest service center for repairs.

The EWRD is limited only to the manufacturing / workmanship defects in the Covered Product. This EWRD covers 1) Cost of parts 2) Cost of labor 3) Cost of delivering the service at home or cost of transporting the product for repairs.

HOW TO USE ONSITEGO EXTENDED WARRANTY

• If your product is not functioning normally, please check the settings on your product and ensure they are configured correctly.
• Please read this service agreement and check whether the problem faced by you is covered under this service agreement.
• If you believe the problem faced by you is covered under this service agreement, please call us on 99205 99206 or email us at [email protected] within 7 days of its occurrence and we will get your product repaired.

WHAT IS NOT COVERED

This EWRD does not cover the following components or specific conditions:

• Refurbished Devices that are older that 5 years (4 years for Television) at the time of Your purchase. The age will be calculated from the date of manufacture till the date on Your Invoice for the Refurbished Product.
• Physical or accidental damage of any kind that causes internal or external components to malfunction.
• Issues arising on account of liquid/water logging.
• Issues arising out of wear and tear of the Covered Product.
• Issues or costs arising due to unauthorized repairs carried out on the Covered Product, improper usage and defects due to electrical wiring, plug(s), switches, extension box, inverter, grounding defects, damages due to sudden surge fluctuation, fluctuating voltage, loose contacts etc.; and damages resulting from external causes like rat bite(s), insect infestation or intrusion.
• Breakdown on account of any accessories not originally provided by the manufacturer of the Covered Product.
• Issues arising as a result of non-operating or cosmetic deterioration that do not affect the functionality or operation of the Covered Product.
• If modifications are carried out in consonance with the brands’ policies using genuine parts and through authorized service centers which increase the Value of the Covered Product then the EWRD will continue to apply to the Covered Product. However, the EWRD will only cover the original invoice value of the product and will exclude the modifications carried out.
• Performing actions on the Covered Product that cause the manufacturer’s warranty to void, including products that have been modified, altered, adjusted or repaired, serviced, moved, removed, installed, by unauthorized persons.
• Any other condition that voids the Manufacturer’s Warranty prior to end of its standard warranty period, including repairs from local and unauthorized service centers.
• Any issue occurring prior to the commencement of the EWRD or after its expiry.
• Breakdown or consumption of consumable products such as cables, cords, cartridges, tapes, software items, batteries, chargers, earphones, headphones, fuses, bulbs, styli, ribbons, plastic, rubber, sheet-metal parts, doors, main liner, cracks, paintwork, product finish, dents, scratches, plugs, rubber pads, stabilizer, grills, casing, trays, light covers, filters, attachments, belts, toner, drums or any other add-ons (accessories such as blades, jars, tubs, covers, plates, etc.), cleaning and lubrication, alignment and descaling. Doors of Refrigerators are not covered. Television remotes are not covered.
• Defects due to transmission / cable / DTH / or any other external source from where the signal input is fed to the product.
• Breakdown caused by a failure to follow the manufacturer’s installation or operating instructions.
• Product(s) with removed or altered serial numbers.
• Malfunction of the Covered Product resulting from inadequate safekeeping, storage at high temperatures or humidity, storage with mothballs or leakage of batteries.
• Damage occurring due to natural calamities like floods, earthquakes and acts of God.
• Products used for commercial uses are not covered.
• Any compatibility or associated performance issues with the product.

MAXIMUM LIABILITY

The maximum amount payable by us under this EWRD will be the original Purchase Price of your product.

In the event that We make payments for repairs or replacements reflecting the replacement cost of an item of equal or equivalent features and functionality, which in the aggregate, are equal to the Coverage Amount, the EWRD will be considered as fulfilled and We will have no further obligations, notwithstanding any outstanding term of the EWRD.

Except as indicated above, in no event will this EWRD be liable for:

• Indirect damage caused due to improper functioning of the product, including, but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, inconvenience, mental or physical stress, commercial or economic loss of any kind, or special, incidental, or consequential damages.
• Incidental damages due to malfunctioning of the product such as loss of income or loss of profit etc.
• Any request made by a third party or made by customer on behalf of a third party.
• Any damage that occurs as a result of customer’s failure to follow the directions in the User manual.
• This limitation of liability applies in all circumstances i.e. when damages are sought, a request made under this limited EWRD, or as a tort request (including negligence and strict product liability), a contract request, or any other request. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised Onsitego / its representative of the possibility of any such damages or even if such possibility was reasonably foreseeable.

YOUR RESPONSIBILITY

• You will be required to provide us with a copy of the complete set of requisite documents at the time of request.
• You are required to report the problem to Onsitego within 7 calendar days of its occurrence beyond which the request is liable to be rejected.
• It is your responsibility to properly maintain, store and use your device according to the manufacturer instructions and take all reasonable steps to use your device as prescribed by the manufacturer.
• Ensure your device invoice is electronically generated (printed) and has a complete break up of taxes. In case of manual invoices or fraudulent invoices, rejection of requests will be at the discretion of Onsitego.
• Non-fulfilment of ANY of the above conditions may result in the EWRD being considered as void and all requests made against EWRD are liable to be rejected.

GENERAL

• We may subcontract the services provided under any Onsitego EWRD without any prior notice to Customer.
• In the event of repairs of any part/s of the device, this EWRD will thereafter continue and remain in force only for the unexpired period of the EWRD. The time taken for repair and in transit, whether under the warranty or otherwise, shall not be excluded from the warranty period.
• This Agreement is the complete and exclusive agreement between issuer of Onsitego EWRD i.e. Onsite Electro Services Pvt. Ltd. and Customer relating to the subject matter hereof. The retailer is only authorized dealer of our products, and shall not be responsible for any of your grievance with regards to the services to be performed by Onsitego under this Terms of Service. Any statements or representations made by resellers, ASPs or others that are inconsistent with this Agreement shall not be binding upon Onsitego. No amendment or modification shall be binding, unless made in writing and signed by an authorized representative of Onsitego.
• We shall not be liable for delay in furnishing or failing to furnish service if such delay or failure is caused by an act of God, strike, governmental action or any other cause beyond Onsitego’s control.
• If any provision of these terms of service shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired.
• If at the time of occurrence of any request for a product covered under this EWRD there subsists any other Warranty/Maintenance Contract/Extended Warranty/ or similar programme of any nature whatsoever covering the Equipment whether effected by this agreement or not then we shall not be liable to pay or contribute more than its rateable proportion.
• The marketing brochures are meant purely for educating customers about the features and terms of EWRD and they have no commercial value.
• Any disputes arising in connection with this EWRD shall be governed by the laws of India. The courts of Mumbai shall have the exclusive jurisdiction over disputes arising hereunder.
• All rights reserved with Onsite Electro Services Private Limited.
• The EWRD is serviceable only within the territorial limits of India.

ESCALATIONS

If you are not satisfied with the services provided by Onsitego, you can contact us on: